Returns & Exchanges

We want you in the right size and happy with what you bought. If something is not right, here is exactly how it works.

The short version

• Exchanges: $15 USD. One flat fee, whatever size you swap to. We cover the postage both ways.
• Refunds: $15 USD, deducted from your refund.
• If we got it wrong: free. No fee, no postage, no time limit.

How to start

Email support@unpractical.ca with your order number and what you would like to do. We will confirm eligibility and email you a prepaid return label within 1 to 2 business days.

You will never need to pay anything at the post office counter or work out your own postage. The $15 covers the return shipping and the repackaging.

Exchanges

You can exchange any eligible item for a different size or a different item of equal value. The fee is $15 USD, and it covers both the return label and shipping your replacement out.

Send the original item back with the label we email you. Once it reaches us and passes inspection, your replacement ships. If the replacement is worth more than the original, you pay the difference. If it is worth less, the difference comes back to you as store credit.

One exchange per order. If you would like to swap a second time, we will treat it as a return.

Refunds

Approved refunds go back to your original payment method, minus the $15 USD processing fee. We process refunds within 5 business days of receiving and inspecting the returned item. Your bank or card issuer may take up to a further 10 business days to post the funds.

Original shipping charges are not refundable.

Eligibility

To be eligible for a return or exchange, items must be:

• Requested within 14 days of delivery
• Unworn, unwashed and in original condition
• Complete with all tags and original packaging

Items worn beyond simply trying them on are not eligible.

Final sale

The following cannot be returned or exchanged:

• Items purchased using a discount or promotional code
• Limited-release and archive pieces
• Gift cards

Where we accept returns

We accept returns and exchanges on orders shipped within Canada and the United States.

We are not currently set up to accept returns or exchanges from other countries, though if something has genuinely gone wrong with your order we will always try to help, so please write to us. International duties, customs charges and import fees are not included in our shipping price and are the responsibility of the recipient.

If the item is defective, damaged or not what you ordered

Contact support@unpractical.ca with your order number and clear photographs of the item and its packaging. We will arrange a replacement or a full refund.

There is no fee and no charge for postage in either direction, this is covered in every country we ship to, and the 14 day window does not apply.

How long a replacement takes

Where we can send your replacement from stock we hold in the United States, it usually reaches you within a few business days. Some sizes ship from our production warehouse instead, which takes longer. We will tell you which applies to your exchange when we confirm it, so you always know what you are waiting for.

Packages returned to us

If a package comes back to us because of an incorrect address or because it was not collected, you may either pay for reshipment, or receive a refund minus the original shipping cost and any applicable fees. We are not responsible for addresses entered incorrectly at checkout.

Lost, stolen or tampered packages

Once a package is marked delivered by the carrier, we are unable to take responsibility for it going missing. Please contact your local postal carrier to trace it or file a lost-package report, and let us know at support@unpractical.ca so we can help with the carrier claim.

Buyer responsibility

By completing a purchase, you accept responsibility for providing accurate shipping and contact information.

Your statutory rights

Nothing in this policy limits or excludes any rights you have under the mandatory consumer protection laws of your country of residence. Where those laws give you rights beyond this policy, those rights apply.

Questions

For anything at all to do with a return or an exchange: support@unpractical.ca